Annotation of 3dbuzztoolbar/www/troubleshooting.html, revision 1.2

1.1       keithath    1: <!-- MAIN CONTENT -->
                      2: <h5 class="page-header"><a id="content" name="content">Troubleshooting</a></h5>
                      4: <blockquote>
                      5:   <p align="justify" class="boldtext">After restarting, Mozilla/Firefox displays
                      6:     the startup banner and appears to be hung.</p>
                      7: </blockquote>
                      8: <div align="justify">
                      9:   <blockquote>
                     10:       <ol>
                     11:         <li>Kill the mozilla/firefox process by using a method suitable for your
                     12:           operating system. (For example, in windows press Ctrl+Shift+Esc to
                     13:           bring up the task manager, go the &quot;Processes&quot; tab, select
                     14:           the &quot;MOZILLA.EXE&quot; or &quot;firefox.exe&quot; 
                     15:           process and click &quot;End Process&quot;. In linux, type &quot;ps
                     16:           -A&quot; at the command
                     17:           line, note the process id of Mozilla/Firefox and then type &quot;kill
                     18:           -9 &lt;process
                     19:           id&gt;&quot;) </li>
                     20:         <li>Navigate to the chrome subdirectory in the mozilla/firefox program
                     21:                     folder. On a Windows workstation, the path to this directory
                     22:               would by default be: &quot;C:\Program Files\\Mozilla\chrome\&quot; (Mozilla)
                     23:               or &quot;C:\Program Files\Mozilla Firefox\chrome\&quot; (Firefox).</li>
                     24:         <li>Delete the &quot;chrome.rdf&quot; file and the &quot;overlayinfo&quot; directory.
                     25:           These will be rebuilt on starting Mozilla/Firefox.</li>
                     26:         <li>If this and reinstalling don't work, uninstall the toolbar
1.2     ! keithath   27:           as described above and email me at "keithathaide at yahoo dot com" giving
1.1       keithath   28:           the following details: version of the toolbar (as mentioned at the
                     29:           top of this readme), browser name and version (Obtain this from Help-&gt;About.
                     30:           For example, Mozilla 1.6), skin/theme being used, any extensions/browser
                     31:           modifications installed, operating system name and version.</li>
                     32:       </ol>
                     33:   </blockquote>
                     34: </div>

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